Claims
Claims Process
We’re Here When You Need Us Most
If you’re visiting this page because you’ve experienced a loss, we’re sorry that it happened. Whether it’s damage to your home, involvement in an auto accident, a business loss, or another unexpected event, please know that the team at Cheney Insurance is here to help.
Understanding the claims process can sometimes feel overwhelming, especially during a stressful situation. If you have questions about whether a loss may be covered, what information is needed, or what to expect during the claims process, we encourage you to contact us. Our goal is to help you understand the process and provide guidance every step of the way.
Option 1: Contact Cheney Insurance
You can report your claim by calling Cheney Insurance directly at 207-563-3435 and follow the prompts.
We offer 24-hour claims assistance and you will be connected with one of our agents who can assist you with reporting your claim and answering questions about the claims process.
Our team can help explain:
- How the claims process works
- What information may be needed
- What to expect from the insurance company
- The role of the claims adjuster
- Common questions that arise after a loss
Option 2: Report Your Claim Directly to Your Insurance Company
Many insurance carriers offer online and telephone claim reporting services that are available 24 hours a day.
If you prefer, you may report your claim directly with your insurance company through their website or claims reporting center. This option can often expedite the assignment of a claims adjuster and begin the investigation process immediately.
Understanding the Claims Process
We encourage all clients to take a few moments to learn more about how the claims process works before reporting a claim. Understanding what information may be requested, how claims are investigated, and the role of the claims adjuster can help make the process smoother and less stressful.
Visit our Resource Hub to learn more about:
- What to do immediately after a loss
- Information to gather before reporting a claim
- What an adjuster may need from you
- Timelines and expectations during the claims process
- Frequently asked questions about insurance claims
Important Notice Regarding Claims Inquiries
Many clients contact us to discuss a loss before deciding whether they wish to file a claim. We are always happy to answer questions and help you understand your options.
However, as insurance professionals, we have an ethical and professional responsibility to place the carrier on notice when we become aware of a potential claim or loss. A notice is not the same as actually filing a claim.
If you have questions about this process, please don’t hesitate to contact our office. We will be happy to explain how claim reporting works and what you can expect.
Here for You Every Step of the Way
At Cheney Insurance, our commitment to service doesn’t end when your policy is issued. When a loss occurs, our team is here to help guide you through the claims process and provide the support you need.
If you have experienced a loss or have questions about filing a claim, please contact us at 207-563-3435.
It’s Your Life. Let’s Protect It.
