Meet Our Team
“Confident, Compassionate, Supportive, Dependable, Determined, Loyal, Attentive” …. these are some of the words our employees have used to describe their commander-in-chief.
Suzanne Strachan assumed responsibility for operating Cheney Insurance Agency as our new President on January 15, 2019. She has been with our company since 2011 and in that relatively short period of time has proven herself to be an extremely capable leader.
Suzanne understands the critical importance of our insurance work, and in bringing value and peace-of-mind to each client we serve. She has a keen business sense and has a unique ability to guide and motivate her teams. Suzanne genuinely cares for and supports the health and well-being of our staff as we work hard each day to meet the needs of our customers and the communities in which we live.
Among her many responsibilities, Suzanne oversees all employee relations, the technology infrastructure, insurance company partnerships, marketing, and attracting and evaluating potential talent.
What does she do in her down time? She enjoys life in Mid-Coast Maine with her husband and their cat, Nala.
CFO and Vice-President of Operations
In Joe’s own words, he is ‘a dad who happens to be an accountant.’ We know him to be an accounting genius who manages the analysis side of financial performance for the Cheney Financial Group, which includes Cheney Insurance Agency. In addition, Joe provides behind the scenes support for our agents that allows them to focus on outstanding customer service.
Joe played a leading part in our transition to our newly obtained agency management system and it became clear that his role at Cheney is much larger than Controller. Therefore, shortly after the transition Joe was promoted to Chief Financial Officer | Vice-President of Operations.
He demonstrates regularly that he is able to manage multiple tasks as well as to be a team player and an exceptional resource. Undoubtedly, this is due to the frequent fishing, hiking, kayaking, gardening, plasma cutting, welding, and culinary arts he enjoys with his son Quin.
Joe holds an MBA and is an IRS Enrolled Agent.
Personal Insurance Agent and Team Leader
Holly is known around the office for her ingenuity, efficiency and extensive knowledge in the fundamentals and practical details of a good insurance policy. She advocates on behalf of our customers with insurance carriers to provide them with information about the uniqueness of living along the Maine coast and the associated insurance risks. Why? So, they can produce competitive products and our customers can get individualized insurance coverages.
Holly contributes greatly to the supportive, collaborative, team centered approach we take here at Cheney Insurance. She regularly surprises us with her culinary skills and livens up our office with her brilliant sense of humor. Holly is also a member of Cheney's Community Involvement Committee.
What may be lesser known about Holly is that she has her Master’s Degree in Criminology, she is an avid fan of the Rolling Stones, and she is a Notary Public.
Personal Insurance Assistant
Alexis works in our personal insurance department. She is a Maine native having lived in Newcastle her whole life and is well known throughout the community.
Alexis’ extensive customer service experience is a wonderful addition to our team. She is friendly and outgoing. Alexis says she loves challenges and stepping out of her comfort zone. We appreciate her steadying disposition when facing challenges or the unexpected.
She is an avid learner and says she learns something new every day at Cheney. Alexis shares this enthusiasm and knowledge with our customers when assisting them with their insurance needs.
Along with managing an apartment building for her family, Alexis keeps busy with her 7-year old son. Together they enjoy adventuring outside, mini golfing, taking year-round trips to Popham beach, swimming, and baseball.
Personal Insurance Assistant
Born in Maine, Alisha has lived up and down the eastern seaboard before returning to her roots. She is the mom of a beautiful boy and together they enjoy the freshwater fishing and hiking our great state provides.
Alisha has many years of customer service experience where she developed excellent listening and problem-solving skills which she now brings to the insurance industry. She enjoys helping people identify their insurance risks and provide peace of mind by finding the right protection for their unique needs.
Alisha is a wonderful addition to our team. We appreciate her persistence in achieving complete customer satisfaction, her creativity (from her time spent as a floral designer), and her eclectic tastes in music.
Business Insurance Agent and Team Leader
Jasmyn has been with Cheney Insurance for four years. She began her career in our personal insurance department and is now successfully leading the team in the commercial insurance department.
Jasmyn considers herself a young professional. We agree. She is bright, insightful, and a great listener. Jasmyn is dedicated to helping others and values the trust established between her and the business clients we serve. Her knowledge of the industry and ability to motivate makes her a great team leader.
She is a Super User of our agency management system, a designation given out to people who are trained to instruct others on how to navigate through the system. She continues to help our team to reach optimization using this system so that we can provide integrated and efficient customer service to our clients.
Jasmyn attributes her skills of working cooperatively and listening to other’s opinions to her involvement in sports. She lives a healthy, active lifestyle and inspires others around her to do the same.
Business Insurance Assistant
“Think of yourself as the customer” is the principle that has guided Erika through her many years working in the banking industry and has helped her develop skillful listening to identify each person’s unique needs. Erika helps business clients identify their risks and develop personalized plans that provide the best coverage for them. Her attention to detail and organizational skills are a great asset to our team.
Erika lives in Warren with her husband and rescue dog. She has two daughters and twin granddaughters. Her family enjoys their frequent Sunday ‘Fundays’ together. Erika and her husband motorcycle throughout New England on their Harley Davidson. They also share a ‘bucket list’ which includes Skydiving. Only a few more jumps to complete before they are certified to fly solo.
Every customer is in good hands when working with Erika.
Support Department Team Leader
Debbie has worked at Cheney Insurance since 1993 when she was hired as the receptionist. She has received the Cheney Award for Special Appreciation for Exceptional Team Building Efforts and has recently received our 25 years Dedicated & Loyal Service Award.
Debbie was born in Connecticut and summered in Maine (where she met her future husband) until moving here in 1978. Her and her husband live in Waldoboro where they raised their two awesome sons. Debbie enjoys spending time in Pemaquid and camping on Damariscotta Lake.
Not only does Debbie have extensive knowledge of Cheney Insurance Agency, but the Insurance Industry itself. She has a fondness for automobiles, especially the classics, and is a treasure trove of interesting insurance scenarios. Debbie does all the processing work for Personal Lines and handles the internet interfacing with our Insurance Providers.
Debbie was recently promoted to Support Department Team Leader as this department has grown. She manages the day to day operations and is the go-to person when training new staff.
Director of First Impressions
Carla manages our reception area and helps support our personal and commercial departments. She is the first person a client speaks with when they call or stop in. Her friendliness and ability to establish rapport with our customers are great assets for this position.
Carla is a farm and family girl. She enjoys preparing healthy meals from the garden for her husband of 25 years, twin boys, and parents. She grew up on a family owned dairy farm in Piscataquis County where her first job was milking cows.
After graduating from the University of Maine Farmington with a degree in Elementary Education, she spent 20 years teaching at the Friendship Village School. In her career as an educator, Carla developed great patience and time management skills, as well as a very positive attitude.
Carla is very invested in helping people, her skill set is a benefit not only for us, but for the community we serve.
Insurance Support Specialist
Stephanie was born and raised on Cape Cod, MA. She started vacationing in Maine after college and fell in love with the mid-coast area. She and her husband have lived in Waldoboro for the past 19 years where they raise their two sons.
Stephanie was hired on at Cheney Insurance to a newly created part-time position in our support department. She assists our accounting team, orders office supplies, takes overflow calls, fills in at the reception desk when needed, contributes to our blog … you get the picture.
Stephanie has consistently shown a willingness to take on any task asked of her. She will often see something that needs to be done and do it. Though she only works part-time, her presence is now an ever-present part of our team.